Collections Specialist

Cary, NC
Full Time
Mid Level
Baker Roofing Company – Collections Specialist  
Baker Roofing invests in our employees by empowering success through a structured growth plan and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance.
With more than 25 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.

Benefits to joining the Baker Team:
  • Weekly Pay
  • Annual PTO
  • Annual Paid Holidays (7)
  • Medical, Dental & Vision Insurance
  • 401K Matching Program (100% match up to 3% and 50% match at 4% and 5%)
  • Employee Stock Ownership Program (ESOP), subject to applicable waiting and vesting periods
  • Employee Assistance Program
  • On-the-Job Training & Career Development

Apply today if this sounds like the opportunity you have been looking for!
 
 Summary
Baker Roofing is looking for a driven, detail-oriented Collections Specialist to join our team. You will take full ownership of collections for all departments, focusing on high-stakes, late-stage accounts. Your goal is not just to collect payment, but to analyze trends, mentor administrative staff, and refine the processes that keep our cash flow healthy. This is a role for a problem-solver who enjoys cross-collaboration and driving accounts from "overdue" to "resolved."
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.
Minimum Qualifications
  • Experience: 3-5+ years in commercial collections, preferably in the construction or roofing industry
  • Education: High school diploma required; college degree preferred
Knowledge, Skills, and Abilities
  • Legal Knowledge: Firm understanding of lien laws and the impact of expired rights on debt recovery.
  • Communication: Exceptional negotiation skills and the ability to influence and communicate effectively with customers and internal team members.
  • Organization: Proven ability to manage a high volume of late-stage accounts while maintaining meticulous records.
  • Technical Savvy: Proficiency in AR software (ViewPoint) and Excel; experience creating SOPs or training documentation is a plus.
Essential Functions
Late-Stage & Escalated Collections
  • Total Ownership: Manage collections for all business units, serving as the primary lead for accounts escalated to the BRC collections team.
  • Aging Management: Proactively tackle accounts 120+ days past due and monitor overall aging regularly to prevent stagnation.
  • Analytical Spot Checks: Conduct deep-dive reviews of departmental AR aging to identify trends or bottlenecks. Communicate findings and strategy adjustments to the team via email or weekly calls.
Collaboration & Leadership
  • Strategic Meetings: Attend weekly AR meetings to tackle escalated issues and sync with fellow collection team members.
  • Field Support: Partner with General Managers (GMs) and Department Heads (DHs) in collection meetings. Provide hands-on training and support to admin staff to improve front-end collection efforts.
  • Managerial Escalation: Identify unresolvable accounts and present them to the AR Manager with clear, documented recommendations for next steps (e.g., legal action, write-offs).
Compliance & Administration
  • Lien Management: Monitor expired lien rights; follow up diligently and escalate cases where BRC’s security interest is at risk.
  • Refund Oversight: Manage the processing of on-account and check refund requests to ensure accuracy and timely delivery.
  • Process Development: Create and maintain Standard Operating Procedures (SOPs) for the collection process.
Physical Demands & Work Environment
This role is performed in an office setting. This role requires frequent sitting, standing, and walking throughout the workday. The individual may occasionally lift, carry, push, or pull objects of varying weights. Movement may include reaching, kneeling, crouching, bending, and twisting while performing routine office tasks such as filing, retrieving materials, and navigating a standard office environment.
This position also involves mental demands that include managing competing priorities in a fast-paced, cognitively challenging environment. The individual must be able to quickly learn and apply new knowledge and skills—both simple and complex—to maintain effectiveness in the role.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected].

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