Service Coordinator

Roanoke, VA
Full Time
Entry Level
Baker Roofing Company – Service Coordinator
Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance.

With more than 20 locations across the Southeast, Baker Roofing Company is an industry leader in providing an outstanding experience in commercial roofing, residential construction, metal fabrication, restoration, and more. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.

Apply today if this sounds like the opportunity you have been looking for!
 Summary
Service Coordinator is responsible for the overall workflow and processing completion for the department including profitability and customer satisfaction for commercial service work.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill and/or ability required.
Minimum Qualifications
  • Education: Minimum High School Graduate/ College Preferred
  • Years of Experience: Minimum of 2-5 years administrative experience
  • Certifications: None
  • Language Skills: Must speak English fluently
  • Driver License: Preferred
Knowledge, Skills, and Abilities
  • Experienced with Microsoft Outlook, Word, Excel at an intermediate level
  • Excellent written and verbal communication skills
  • Some accounting or billing knowledge preferred
  • Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgrounds
  • Possess a motivated and professional attitude
  • Ability to work independently, handle multiple tasks simultaneously and access all responsibilities for priority
Essential Functions
  • Manage incoming service calls and prioritize appropriate steps to ensure 100% customer satisfaction
  • Communicate with customers as it relates to job function – scheduling, scope of work specifics, invoicing issues, etc.
  • Process time sheets and truck GPS reports
  • Set up work orders and process photos
  • Prepare documentation for billing (time, materials, and fixed rate)
  • Review and bill in accordance with project budgets (contracts) and department goals in a timely manner
  • Create and execute invoices and assure they are going to the correct individuals
  • Create and execute purchase orders
  • Provide ongoing monitoring of job progress as it relates to time frame, and project performance goals.
  • Assist in scheduling of crews as needed
  • Assist all associates with questions and needs as they arise with a cooperative spirit
  • Review and update the AR report with Service Department Head and AR staff weekly
  • Order and receive needed inventory stocking items
  • Manage and distribute uniform inventory
  • Other clerical tasks as needed and requested
Physical Demands
Must be able to lift 25 pounds regularly. Must be able to drive between various offices, walk, stand, and sit frequently throughout the day.
Work Environment
  • Prolonged use of computer; typing, reading, sitting
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected].

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