Baker Roofing Company

Residential Warranty Manager

Raleigh, NC - Full Time

Baker Home Exteriors – Warranty Manager

This is an opportunity to use the skills that you have learned in the residential roofing industry to land your ideal career. Baker Home Exteriors invests in our employees by empowering success through intensive training courses. Individuals with drive, who are coachable, and possess people smarts will have options for advancement. We value our employees by providing competitive benefits, prioritizing safety, and emphasizing work-life balance.

Baker Home Exteriors is an industry leader in providing outstanding experience in residential roofing, siding, windows, and doors. We pride ourselves on over 100 years of quality work, investing in our employees, and providing a family-centered culture.

Benefits:

  • 7 Paid Holidays
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K Matching Program
  • PTO
  • Weekly Pay
  • Competitive Salary
  • Work-Life Balance
  • Intensive Training Program
  • Emphasis on Safety

Apply today if this sounds like the opportunity you have been looking for!

 Summary

This position is responsible for assessing and correcting issues, if necessary, on warranty inspections. The position assumes general responsibility to ensure compliance with applicable job-site quality objectives of the business. The function of this position should be carried out from an attitude of helpfulness, patience, and courtesy, while also being resolute concerning adherence to industry standards and Baker Best Practices. The position requires collaboration and feedback to operational and training management.

Requirements

  • Dependability — Reliable, responsible, and dependable, and fulfilling obligations.
  • Attention to Detail —Care concerning detail and thorough in completing work tasks.
  • Leadership — Willingness to lead, take charge, offer opinions and direction, coach, mentor and direct.
  • Self-Control — Maintaining composure, keeping emotions in check, patience, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Initiative — Willingness to take on responsibilities and challenges.
  • Education– Work daily with on-site operations to improve performance in the “here and now”.
  • Physical Dexterity- Job requires a respectable amount of dexterity and physical strength to scale roof tops and other exterior facades to inspect and instruct others regarding job site quality.

Minimum Qualifications

  • High School Education
  • 7 years of experience in Exterior Installation Services

Knowledge, Skills, and Abilities

Knowledge:
  • Administrative and Clerical — General knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, and other office procedures and terminology.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Technical- Advanced technical skills and understanding of specific methodologies of installation to meet or exceed all manufacturer, industry, and company standards.
Skills:
  • Computer/Electronic- Proficient in basic business software applications and email.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coaching — Ability to “coach”, partnering with on-site personnel to help them strive for, and promote thought processes to achieve excellence in quality.  
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination — Adjusting actions in relation to others' actions.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Management of Personnel Resources —Directing people as they work.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.
  • Operations Analysis — Analyzing needs and product requirements.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Abilities:
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.
  • Speech Clarity — The ability to speak clearly so others can understand you.

Essential Functions

  • Manage the daily operations of warranty correction with small crews, to include material acquisition, job/crew oversite, scheduling, and customer communication.
  • Cost effectively handles warranty correction with the interest of the company and customer satisfaction.
  • Provides technical instruction, coaching and teaching of various approved methodologies of install and technique.
  • Collaborates with management to follow-up on warranty deficiencies to ensure specific warranty items discovered are resolved to comply with established standards.
  • Provides feedback, documentation, and reporting as required.  
  • Engages customers to assess their satisfaction with service and product.
  • Maintains and pursues knowledge of emerging best practices, standards, applications, and methodologies related to service offerings.
  • Collaborates with all operational and training management to enhance excellence in quality. 

Physical Demands

  • Climbing
  • Balancing
  • Walking
  • Standing
  • Positioning/moving on roof planes at heights of 3-4 stories

Work Environment

Mixed job site and office. Job site environment to include outside weather conditions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected].

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